The Stuart School of Business at the Illinois Institute of Technology is committed to a policy of fair treatment of its students in their relationships with fellow students, faculty, and administrators. Students are encouraged to seek an informal resolution of the matter directly with the faculty or individual(s) involved when possible. For matters where an informal resolution is not possible, students may utilize the following procedure to address their complaint.
To ensure fair and consistent treatment and a timely resolution of complaints, the following steps should be followed:
Step 1: The student should attempt to resolve the complaint by directly contacting the individual(s) involved, when possible.
Step 2: If after attempting Step 1 the issue is not resolved, the student may contact their assigned Academic Advisor for guidance on applicable policies and/or to be guided to the appropriate academic or administrative unit with which the issue exists.
Step 3: If the student receives no response or an unsatisfactory response from the relevant department and/or supervisor, the student may complete the IIT Stuart Student Complaint Form, which is an online form submitted electronically.
Step 4: The Student Complaint Form is received by the Assistant Dean for Student and Alumni Affairs (or designee) and is reviewed within 2 business days of submission. The student who submitted the complaint will receive an acknowledgement of receipt from the Assistant Dean (or designee) within 2 business days.
Step 5: If the complaint is covered by an existing written policy at IIT or should be redirected to a different department, the student will be directed to the applicable procedure and the complaint may be closed. If the complaint is to be addressed within the Stuart School, the Assistant Dean (or designee) will review the matter, meet with relevant parties as necessary, and will attempt to bring relevant parties together, either individually or as a group, to reach a mutually acceptable solution. The Assistant Dean speaks for the Dean on student complaint matters, rendering final decisions.
Implemented January 2, 2014
Updated September 21, 2016